Duel com's Terms & Conditions

1 General Information & Applicability

These terms and conditions apply to all services on the duel com platform (https://duelcom.bet) and its mobile application. duel com is an online Sports Betting platform operating for users in Bangladesh and select regions.

By creating an account on duel com or using any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please refrain from using any duel com services.

These Terms and Conditions were written in Bengali for the convenience of users in Bangladesh. However, in the event of any legal dispute, the original English version shall be considered authoritative.

2 Eligibility & Registration Requirements

To open an account with duel com, you must meet the following requirements:

• You must be at least 18 years years of age.
• You must not be a resident of any country or region where online betting is strictly prohibited.
• You must register using accurate and truthful information.
• Each individual may register only one account.
• You are opening an account in your own name and are not placing bets on behalf of anyone else.

Identity Verification (KYC)

Duel com may verify a user's identity at any time for security purposes. This may require submission of a national ID, passport, or other government-issued documents. Withdrawals may be withheld until the KYC process is fully completed.

3 Account Management & Security

The security of your duel com account is your own responsibility. Please follow the guidelines below:

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Never share your login credentials with anyone.
• Keep two-factor authentication (2FA) enabled.
• Avoid logging in over public Wi-Fi.
• If you notice any suspicious activity on your account, contact support immediately.

Duel com will never ask for your password. If anyone contacts you claiming to be from duel com and requests your password, it is a scam — please report it to us immediately.

4 Betting Rules

Before placing bets on duel com, please take a moment to familiarize yourself with the rules below. Following these guidelines will help ensure a smooth and secure betting experience.

Bet Types

• Single Bet: A bet placed on a specific outcome in a single event.
• Multiple Bets (Accumulator): A bet combining multiple events — all outcomes must be correct to win.
• Live Bet: The ability to place bets in real time as a match unfolds.

Bet Cancellation Policy

Duel com reserves the right to void bets in the following circumstances:

• If a match is cancelled or suspended before the scheduled time.
• If a technical error is found in the odds.
• If evidence of match-fixing or corruption is found.
• If a user violates duel com's rules.

Maximum & Minimum Bet Amounts

Minimum and maximum bet limits apply to each event and bet type. duel com may update these limits at any time, and the current limits will be displayed on the relevant event page.

5 Deposit & Withdrawal Policy

All transactions on duel com are fully secure and carried out through encrypted channels. We support popular payment methods in Bangladesh, including Mobile Pay, Nagad, and bank transfer.

Deposit Terms

• Deposits must be made only from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted.
• Minimum deposit amounts may vary depending on the payment method used.
• Deposits are usually credited to your account instantly.

Withdrawal Conditions

• Withdrawals are only available for accounts that have completed KYC verification.
• Withdrawals are typically processed within 1 to 24 hours.
• The specified wagering requirements must be met before any bonus balance can be withdrawn.
• Duel com reserves the right to hold withdrawals and conduct an investigation in the case of suspicious transactions.

6 Bonus & Promotion Terms

Duel com offers welcome bonuses, reload bonuses, and special promotions from time to time. Each bonus comes with its own terms and conditions that must be followed.

• Full eligibility criteria and bonus terms are detailed on the relevant promotions page.
• Withdrawals cannot be processed until the wagering requirement for each bonus has been met.
• Each user is entitled to a bonus only once — any attempt to claim bonuses through multiple accounts will result in both accounts being closed.
• Duel com reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, duel com reserves the right to investigate and void the bonus.

7 Responsible Gaming

Duel com believes betting should be a form of entertainment — not a source of addiction. That's why we provide a range of responsible gaming tools.

• Deposit Limits: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Bet Limits: Control the maximum bet amount allowed within a given time period.
• Self-Exclusion: The option to temporarily or permanently close your account at your own request.
• Cooling-Off Period: An option to take a temporary break from betting for a set period of time.

If you feel that betting is having a negative impact on your life, please Responsible Gaming Visit the page and get in touch with our support team.

8 Prohibited Activities

The following activities are strictly prohibited on duel com and may result in account closure and balance forfeiture:

• Operating multiple accounts or abusing bonuses.
• Placing bets based on match fixing or insider information.
• Using bots, scripts, or automated software to place bets.
• Registering or transacting using another person's identity.
• Using duel com for illegal money laundering.
• Attempting to hack or gain unauthorized access to the system.
• Harassing or defrauding other users.

9 Account Suspension & Closure Policy

Duel com may suspend or permanently close an account for any of the following reasons:

• Violation of these terms and conditions.
• Failure to complete KYC verification or providing false information.
• Accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.
• For legal or regulatory reasons.

For information on how to recover your eligible balance after an account closure, Help Center Contact us.

10 Limits of Liability

Duel com is not responsible for the following:

• Bets lost or missed due to technical issues, server downtime, or internet disruptions.
• Transaction delays caused by third-party payment gateways.
• Account credential theft resulting from the user's own negligence.
• Financial losses resulting from bets placed at the user's own discretion.

Duel com always strives to deliver the highest quality of service; however, it will not be held liable for any financial losses resulting from technical issues beyond our control.

11 Changes to Terms & Contact

Duel com reserves the right to update these Terms and Conditions at any time. Changes will be posted on the website and registered users will be notified by email. Continued use of the platform after any update constitutes acceptance of the revised terms.

If you have any questions or comments about these terms and conditions, please get in touch with us:

• Email: support@duelcom.bet
• Live Chat: Help Center