Your personal information matters to us. Find out clearly how duel com protects your privacy, what data we collect, and how we keep it secure.
Duel com (https://duelcom.bet) treats your privacy as a top priority. This Privacy Policy explains how duel com collects, uses, stores, and protects your personal information.
This Privacy Policy applies to the duel com website, mobile app, and all associated services. By creating an account or using our services, you agree to the terms of this Privacy Policy.
This Privacy Policy governs our Terms & Conditions together form the complete legal framework governing your use of duel com. We recommend reading both documents together.
We've written this policy in plain English for our users in Bangladesh so every point is easy to understand. If you have any questions, please reach out to our Help Center contact us.
Duel com collects three types of information: what you provide directly, data collected automatically through your use of the platform, and information received from third parties.
| Data Type | When it is collected |
|---|---|
| Name, date of birth, gender | At Registration |
| Email address, phone number | Registration & Contact Period |
| Address & nationality | During KYC Verification |
| National ID / Passport | During Identity Verification |
| Payment Information (bikiash/nagad number) | During deposits and withdrawals |
| Support Tickets & Messages | Help Center Contact Period |
Duel com never stores your full payment card number. Payment details are processed exclusively in encrypted form through secure gateways.
Duel com uses your data only for specific, legitimate purposes. Full details are outlined below:
Duel com never sells your data or shares it with third parties for advertising purposes.
Cookies and similar technologies are used on the duel com website and app. Cookies are small data files stored in your browser that help improve your experience.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preferences and UI settings | 30 days |
| Analytics Cookies | Understanding page visits and usage patterns | 90 days |
| Performance Cookies | Site speed & error monitoring | 1 year |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain duel com features.
Duel com does not use third-party advertising tracking cookies. Our analytics cookies are used solely to improve our services.
Duel com may share your information with third parties only in limited and specific circumstances. In every case, your privacy is protected.
Duel com never sells or transfers your data to marketing firms, advertisers, or any other third party for commercial purposes.
All third parties with whom data is shared are bound by duel com's confidentiality agreements and may only use the information for its intended purpose.
Duel com uses industry-standard technologies and processes to protect your personal information. Our security measures are multi-layered and continuously updated.
Duel com's security infrastructure follows internationally recognized PCI-DSS guidelines. Your financial information is always kept secure.
Duel com does not retain your data longer than necessary. However, certain information is kept for a defined period to meet legal obligations and business requirements.
| Data Type | Retention Period |
|---|---|
| Account Information (active accounts) | For as long as your account remains active |
| Transaction records | 5 years after account closure |
| KYC Documents | 7 years after account closure |
| Support Messages | 2 years after resolution |
| Log files | 18 months |
| Marketing Preferences | Until consent is withdrawn |
After the specified period, data is securely deleted or anonymized so that individuals can no longer be identified.
As a duel com user, you have several important rights regarding your personal data. We respect these rights and make them easy to exercise.
You may request to see what personal data we hold about you.
You may request corrections to any inaccurate or outdated information.
Request deletion of your data where no legal obligation requires us to retain it.
You may object to the use of your data for specific purposes.
The right to export your data in a readable format.
You can opt out of promotional messages at any time.
To exercise any of the rights above, please Help Center Contact us or support@duelcom.bet. We typically respond within 30 days.
Duel com strictly prohibits anyone under 18 from creating an account or participating in any betting activity. Age is verified at registration and reconfirmed during the KYC process.
Attempting to create an account using a minor's identity is a criminal offense and may be reported to law enforcement authorities.
Duel com may update this Privacy Policy from time to time due to changes in our services, legal requirements, or technology. For significant changes, we will:
Continuing to use duel com after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.
If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We're always here to help.
Our data protection team operates 24/7, seven days a week. Privacy-related complaints are typically responded to within 72 hours.
Your data is protected at every level on duel com
Every transaction and communication is protected with 256-bit SSL encryption. Your data is always secure on duel com.
The identity verification process is simple, fast, and completely secure. Your documents are stored under strict protection.
Duel com never sells your personal information to third parties. Your privacy is invaluable to us.
Regular security audits are conducted by independent third-party experts. We make no compromises when it comes to protecting your data.
View, correct, or request deletion of your data at any time. At duel com, you own your information.
Our expert team is available 24/7, seven days a week, to assist with any privacy-related questions.
Your privacy is fully protected at duel com. Open an account today and enjoy the thrill of Sports Betting — backed by our transparent policies and robust security.
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